21st century supply chains (SC21) > how do I? - guides > relationships > the relationship measurement review process
print friendly pagethe relationship measurement review process
The closed-loop process illustrated below provides an example of how a relationship can be regularly assessed, improved and reviewed using the following steps:
- the relationship to be assessed is defined and the scope agreed between the parties
- the RMM questionnaire is completed by stakeholders in both organisations
- all stakeholder inputs are consolidated by the facilitator producing a baseline from which a workshop can: understand any gaps in respective perception and agree the consensus position. Comments and supporting evidence are extracted from stakeholder inputs and used to stimulate debate during the workshop
- workshop is held to recognise current status (issues, opportunities & barriers) and agree where improvement is required
- relationship management plan (RMP) is agreed and reviewed quarterly
- further focussed improvement activity is planned and completed (as required)
- stakeholder measurement is repeated after 6 mths
- RMP is updated and additional actions added as agreed
the diagram below is a screen shot of the relationship measurement matrix (RMM) questionnaire
